Frequently asked questions
FAQ – buying an outdoor, garden or barrel sauna
Which product details should I compare before ordering?
Compare external dimensions, interior height, floor area, construction, materials and the stated supplied items. The details for the exact model and configuration selected are always decisive.
How do I clean an outdoor sauna’s glass surfaces?
Use a cleaning product suitable for the relevant glass surface and a soft, non-abrasive cloth. Clean surfaces only once cool, and follow the model’s care instructions.
Where should towels and bathrobes be stored?
Textiles should be kept dry and away from the heater. An anteroom, where provided, is a sheltered storage area; without one, use dry storage outside the heated cabin.
Which documents should I keep after installation?
Keep the assembly and operating instructions, along with the heater and control documentation, readily available. They contain the decisive directions for commissioning, operation, ventilation and care of the selected version.
How can I tell that water is not draining properly at the site?
Standing water, permanently damp areas beneath the structure or recurring splash-water marks are clear indicators. Resolve the cause so that the timber and substructure are not exposed to lasting moisture.
What can I do about uneven colour changes in thermowood?
First check whether individual exterior surfaces receive greater sun or weather exposure. Then clean and care for all surfaces consistently in accordance with the manufacturer’s instructions. Natural colour changes in outdoor timber cannot, however, be fully prevented.
What should I check if a sauna door is difficult to open?
Check whether hinges or fixings are visibly loose and whether the door rubs anywhere when opened. Make adjustments only in line with the assembly and care instructions for the relevant model.
How do I clean the interior after using the sauna?
Remove damp textiles and loose items. Wipe soiled surfaces with a product suitable under the care instructions, then allow the interior to dry completely.
How can residual moisture be removed after sauna use?
After the final sauna session, allow heat and residual moisture to escape completely . Use the ventilation provisions described in the operating instructions and remove wet textiles from the interior.
What should be considered during longer breaks in use?
Remove all perishable or moisture-retaining items, clean and dry the interior, and check drainage. Take technical components out of service in accordance with their respective operating instructions.