Frequently asked questions
FAQ – buying an outdoor, garden or barrel sauna
Which product information should I compare before ordering?
Compare external dimensions, interior height, floor area, construction, materials and the listed inclusions. Always rely on the details for the exact model and configuration selected.
How do I clean the glazed surfaces of an outdoor sauna?
Use a cleaner suitable for the particular glass surface and a soft, non-abrasive cloth. Clean only after the surfaces have cooled, and follow the model’s care instructions.
Where should towels and robes be stored?
Keep textiles dry and away from the heater. An existing anteroom is a sheltered storage area; without one, use dry storage outside the heated cabin.
Which documents should I keep after assembly?
Keep the assembly manual, operating instructions and documents for the heater and controls close at hand. They contain the key directions for initial start-up, operation, ventilation and care for the selected version.
How can I tell that water is not draining properly at the site?
Standing water, persistently damp areas beneath the structure or repeated splash staining are clear signs. Correct the cause so the wood and supporting structure are not exposed to prolonged moisture.
What can I do about uneven colour changes in thermowood?
First check whether some exterior surfaces receive more sun or weather exposure. Then clean and care for all surfaces consistently according to manufacturer directions. Natural colour change in exterior wood cannot, however, be prevented completely.
What should I check if the sauna door is difficult to open?
Check whether hinges or fixings are visibly loose and whether the door rubs anywhere as it opens. Make adjustments only in accordance with the assembly and care instructions for the relevant model.
How do I clean the interior after using the sauna?
Remove damp textiles and loose items. Wipe soiled surfaces with a product permitted by the care instructions, then allow the interior to dry completely.
How can residual moisture be removed after a sauna session?
After the final sauna session, allow heat and residual moisture to escape completely . Use the intended ventilation options as described in the operating manual and remove wet textiles from the interior.
What should I consider during longer periods without use?
Remove perishable or moisture-holding items, clean and dry the interior, and check the drainage. Shut down technical components as directed in the relevant operating instructions.