Ordering & Delivery

Bloomcabin offers distinctive designer timber homes and aluminium greenhouses that combine elegant design, innovation and exceptional quality.

To place your order successfully, please complete the following steps:

1. Choose your preferred timber design;
2. Provide the required contact details;
3. Enter the information needed for delivery;
4. Provide details of the person who will accept the order on delivery.

To pay for your order, complete the payment form. Available payment options include:

1. Payment by card, requiring the relevant credit or debit card details and purchaser information;
2. Payment through online banking, completed on the website of the bank used by the customer, where the required information must be entered.

PayPal is available, together with other payment methods shown at checkout. Bloomcabin protects customer data during website payments, which are processed through the relevant payment provider’s secure website or service.

Once your order has been placed, Bloomcabin will send an order confirmation to the email address you provide, containing the key order details. The order is processed after full payment has been received. Once payment is complete, you will receive an email with the planned delivery details for your products.

The confirmation email includes:

• Customer details;
• The seller's name and contact details;
• Purchased goods and order value;
• Payment method used;
• Order number;
• Number of purchases/orders made.

The product price is shown when you order. The final order price, including any delivery costs, is calculated automatically once the relevant delivery method and address have been selected. The delivery price is visible during checkout and may change if the delivery address changes.

The final price for each order depends on the total order quantity and the location of the delivery address.

Bloomcabin may change prices at its discretion without notifying customers individually. Price changes do not apply to orders placed before the change took effect.

Bloomcabin offers high-quality products at fair, competitive prices.

Goods are delivered to the address specified by the customer throughout South Africa, including its territories and islands. Free delivery is available for most products, and the specific product terms show whether it applies. If truck access or unloading at the stated address is not possible, the customer must identify the nearest suitable unloading point and notify the seller before delivery.

You will receive an email when your product is dispatched by Bloomcabin. Before delivery, the transport company will contact you to confirm the delivery time, date and location.

The customer must be present to accept the goods, assess their condition and confirm that they match the specifications. On receipt, check the goods against the specification list and order, verify the number of units, and inspect them for transport damage. If you find damage or discrepancies, note this in writing on the delivery documents.

The estimated delivery time for designer timber homes is 3-5 weeks from ordering. Delivery times may vary according to the product specification, product type and quantity.

Products made by Bloomcabin are produced to each customer’s individual specifications and preferences. The automated ordering and production system begins production as soon as payment is confirmed, supporting competitive prices and prompt delivery. Cancellation rights depend on the transaction and product. For covered electronic consumer transactions, a seven-day cancellation period after receipt may apply, although the direct cost of returning the goods may be charged to the customer. Goods made to the consumer’s specifications or clearly personalised are excluded from that ECTA cancellation mechanism. This does not limit applicable rights concerning defective, unsafe or inferior goods.

Do not start assembly until you have received the order and checked that the goods are correct and undamaged. We cannot accept responsibility for appointments or reservations you make with installers or assembly companies.

If you find damage, missing product parts, or goods that do not match the order specification, submit your complaint in writing and send it to This email address is being protected from spambots. You need JavaScript enabled to view it. with photographs and a description of the identified defects. Please report issues before assembly begins and, where practicable, within 14 days after delivery. This reporting request does not limit any applicable statutory rights.

Bloomcabin assesses complaints within 3-5 working days and sends its decision to the customer’s email address. If a Bloomcabin error caused the damage, we will arrange repair or replacement of the product or affected parts. Separate cash compensation is not offered through this complaints process, without limiting any statutory remedy that applies.

We are ready to help and answer your questions about product quality.