PROCESS
What happens after ordering? From confirmation to dispatch
This guide explains what happens after you order: from checking the order confirmation and preparing the site to dispatch notification, goods receipt and checking the components before assembly.
Submitting an order does not mean installation can begin on your property straight away. Several important technical and organisational stages come first: order details are confirmed, the chosen configuration is checked, the site must be prepared and delivery planned. Dispatch communication, receipt of goods and an inventory check follow before assembly itself.
This guide outlines the sensible order for these tasks. It generally applies to greenhouses, pergolas and outdoor saunas. Details depend on the model ordered, delivery location, access route and local requirements. The documents and messages for your specific order always take precedence.
An overview of the process after ordering
- Read the order confirmation: Check the model, configuration, billing and delivery addresses, and contact details.
- Await order review: The order is checked for completeness and technically relevant information.
- Report changes early: Do not wait until the dispatch notification to report errors or requested changes.
- Prepare the site: Clarify permissions, the installation area, foundations, wall connections and access.
- Prepare for dispatch: Before actual dispatch, the order and packages are prepared for handover.
- Watch dispatch communications: Read delivery instructions and arrange an available contact person where needed.
- Receive the shipment with records: Check the number and external condition of packages.
- Check components before assembly: Sort and identify parts using the order-specific documentation.
General information about placing an order is available under How to order. Guidance on purchasing and delivery procedures is available in Purchasing & delivery.
Phase 1: Read and check the order confirmation
The order confirmation is the first key checkpoint. Compare it not only with your basket, but also with your actual plans for the property. In particular, check the product name, model variant, selected options, quantities, delivery and billing addresses. Your telephone number and email address must also be correct, as they may be needed for queries and later delivery coordination.
Take particular care where models or sizes have similar names. An outdoor sauna such as the Elma S is not, for example, the same as the Elma L . The same applies to barrel saunas such as the HC150 and the HC 180. The version stated in your documents is decisive.
An order confirmation is not yet a dispatch confirmation. It initially records that the order has been entered with the listed details. Keep the message with related documents and respond promptly if you spot any discrepancy.
Phase 2: Reviewing the order and configuration
Following confirmation, internal processing begins. This may include checking completeness, configuration details, delivery data and order-specific circumstances. If any detail is unclear, a query may be necessary. Reply fully and quote your order or reference number in every communication.
This review does not replace your site planning. Without separate information, the supplier does not know the actual ground conditions, property boundaries, service routes, access widths or local requirements. Product choice and the structural suitability of the specific site therefore remain separate checks.
If you are still deciding between construction types, technical guides such as bioclimatic or classic pergola, the comparison wall-mounted or freestanding pergola and the pergola size guide can help. Ideally, these decisions should be completed before ordering.
Changes, cancellations and corrected information
Report changes as early as possible, especially for the model, version, accessories, delivery address and contact details. Whether a change or cancellation remains possible depends on the processing stage and the terms for the specific order. An informal request does not mean that a change has been accepted. Wait for clear written confirmation.
When making a correction, state not only what is wrong but the complete intended final details. For example, “replace the delivery address with …” is clearer than “change house number”. Then check all newly issued documents.
Different procedures may apply to cross-border deliveries. See the guidance on buying a greenhouse with delivery to Malta for more information. For questions about an existing order, use the listed order contacts or the Contact page.
Phase 3: Prepare the site while your order is being processed
Use the time between ordering and dispatch for planning and checks. However, do not start final building work that cannot easily be corrected until the exact model, installation dimensions and applicable assembly instructions are certain.
Clarify permission before building begins
Whether a greenhouse, pergola or outdoor sauna can be erected without planning permission cannot be answered generally in Malta. The Planning Authority classification, the site, footprint, height, enclosure, land designation, existing permit conditions and other rules may all matter. A Development Notification Order permission is conditional and does not remove separate permissions or consents.
Have a perit confirm the Planning Authority classification for the proposal. The article Planning permission for a greenhouse or pergola offers initial guidance. For the actual installation, rely on requirements applicable at your site.
Check placement and future use
Mark out the planned footprint on site. Check doors, opening areas, paths, drainage, shading, roof overhangs, trees and access for maintenance. For greenhouses, light, ventilation and intended crops affect usability. Further ideas are available in articles on greenhouse temperature and humidity and growing lettuce in a greenhouse.
For pergolas, consider the sun path, rain direction, furniture and circulation space. If you are still weighing up uses, see Is a bioclimatic pergola worthwhile? For a sauna, plan safe access and all locally permitted connections needed for operation with appropriate professional input.
Coordinate the foundation or load-bearing base
A stable, level and dimensionally accurate base is not a minor detail. Deviations can make assembly difficult and affect alignment, door operation and component connections. Foundation type, dimensions, level reference, drainage and fixing must suit the specific model, ground and location.
Use the pergola foundation guide for pergolas, but do not transfer example details unchecked to another product. Coordinate excavation and concrete work with the current assembly instructions and, where appropriate, a local specialist. Before digging, also check for services or drainage systems in the work area.
Check wall conditions for attached models
For wall-mounted structures, the existing wall must be suitable for the intended fixing. Cladding, external insulation systems, cavities, unknown masonry or uneven façades require a project-specific solution. The visible façade surface alone cannot demonstrate load-bearing capacity.
Discuss fixings, sealing and connection heights with a competent professional. Also consider windows, shutters, gutters, downpipes, external lights and services. Do not drill while the wall construction and possible installation zones remain unclear.
Plan access and a protected holding area
Check the route from public access to the unloading point. Narrow sections, bends, gates, parked vehicles, low branches, slopes and weak surfaces can complicate handover. Tell Bloomcabin early if access to the address is restricted.
Set aside a level, dry and protected area for the packages. It must keep paths and emergency exits clear. Long or heavy components must not be leaned insecurely. Children and unauthorised people should not have access to the storage and assembly area.
Who is responsible for what?
| Task | Typical responsibility |
|---|---|
| Check the accuracy of model, options and addresses | Customer |
| Process the order using the submitted information | Bloomcabin |
| Clarify local permissions and property requirements | Customer or property owner |
| Create a stable, dimensionally accurate base | Customer and appointed specialist |
| Report access restrictions in good time | Customer |
| Provide dispatch information for the order | Bloomcabin or participating carrier |
| Inspect packages externally at handover | Recipient |
| Carry out electrical or other specialist work | For electrical installation work, a suitably scoped REWS-authorised professional; otherwise, an appropriately qualified specialist |
The table describes the general allocation of tasks, but does not replace order-specific agreements. On rented or shared properties, consent from the owner or other parties may also be required.
Phase 4: Preparation before dispatch
Before handover to the carrier, the order is prepared for dispatch. This step differs from the order confirmation. A status of “ordered” or “confirmed” does not mean the goods are already in transit.
Keep your contact details current and monitor the stated email inbox, including spam. Do not schedule building or assembly teams solely on an unconfirmed assumption about the dispatch date. Firm planning should be based on the specific messages for your order.
Phase 5: Dispatch notification and delivery communication
Once a shipment is actually planned for dispatch or handed over, you will receive the information available for the order. The details provided depend on the dispatch method and transport process. Read every message fully; individual instructions on availability or handover may require action.
A dispatch notice does not necessarily equal a guaranteed arrival time. Traffic conditions, regional routes and other logistical factors may affect delivery. Allow adequate organisational contingency and do not book immediately following work that depends on delivery at an exact time.
Further ordering information is collected under Useful information . Product areas can be found under Greenhouses and conservatories and Sauna.
Phase 6: Receive and document delivery
Receiving goods is a checkpoint, not a mere formality. Ensure that an informed person is present. They should know the order, be able to show the intended unloading area and understand how visible issues should be documented.
First check the number of packages handed over against the available delivery documents. Then inspect every side of the packaging. Look for tears, punctures, severe crushing, moisture, loosened straps or open sections. Photograph any issue from a distance and close up before packages are moved or opened.
Record visible damage specifically on the available handover documents. A general note is less helpful than identifying which package is affected and where. Then open the packaging carefully and keep labels and damaged packaging material for the time being.
Goods-receipt checklist
- Keep the order or reference number and delivery documents ready.
- Arrange for an available, briefed person to receive delivery.
- Check package numbers and record discrepancies.
- Inspect packaging all around for visible damage.
- Photograph and document issues specifically.
- Do not remove labels until identification is complete.
- Move the packages securely to the prepared dry area.
- If anything is unclear, contact us promptly with the order number and photos.
After delivery: check components before assembly
Do not begin by opening every package without order. First lay out the assembly instructions, packing lists and labels. Open packages one at a time and keep fittings and small connecting parts in their marked groups. Protect profiles, glazing elements and surfaces from scratches, dirt and toppling.
Match components to the numbers or names used in the instructions. Shape alone is not a reliable identifying feature because profiles can look alike. If a part cannot be identified clearly, note its package, marking, approximate position and visible characteristics. Useful photos speed up clarification.
Technical design may vary by model. Material information, for example in the article polycarbonate in a greenhouse, is background information and does not replace model-specific assembly instructions.
From packages to assembly: the Anna Koku Skola sequence
The installation at Anna Koku Skola should be understood as one continuous project sequence. It does not show several independent projects, but a site's progress from prepared starting conditions through assembly to a fully usable finished structure.
The same approach is useful for documenting your own project: photograph the site and base first, then sorted packages, the key assembly stages and finally the completed structure. This helps place later questions in time and shows whether any variation already existed in the base or arose during a work stage.
- Record the starting condition: Document the area, level reference, adjoining elements and access routes.
- Set out delivery in order: Group packages by their markings without leaving sensitive parts unprotected.
- Assemble in sequence: Do not improvise from appearance; use the current instructions.
- Check interim stages: Check alignment, diagonals, straight lines and connections at the designated points.
- Document completion: Record doors, opening elements, connections and the tidy surrounding area.
For different design approaches, see examples in articles on Victorian greenhouses and the orangery greenhouse. These articles provide inspiration, not assembly instructions.
Plan use after assembly
A project is not complete simply because all main components are assembled. Check that doors and moving elements operate freely, fixings have been installed as instructed and the area is safe to walk through. Remove packaging remains and store clearly identified leftover parts in an orderly way.
For greenhouses, plan ventilation, irrigation, paths and planting areas before the interior is fully occupied. The article on growing basil in a greenhouse illustrates how use and cultivation are connected. Find long-term care guidance under caring for an aluminium greenhouse.
For pergolas, consider water drainage, furniture and clear circulation areas. For saunas, connections, commissioning and testing must follow applicable local requirements and manufacturer documentation. Any fixed electrical installation work must be handled by a REWS-authorised professional with the appropriate scope.
Keep documents after project completion
- Order and order confirmation, including later corrections
- Invoice and payment documents
- Dispatch and delivery documents
- Assembly and operating instructions for the exact version
- Photos of goods receipt, foundation, assembly and final condition
- Correspondence about changes or reported issues
- Records of commissioned specialist work, where available
Information about applicable terms is available under Guarantee. Keep documents so the model and order can still be identified clearly years later.
Frequently asked questions
Does the order confirmation mean my greenhouse has been dispatched?
No. The order confirmation initially records the order with the listed details. Only separate dispatch communication indicates that the dispatch stage has been reached.
When will my order be dispatched or delivered?
The individual messages for your order are decisive. General information does not replace a confirmed order-specific status. Also remember that dispatch and actual delivery are two different points in time.
Can I change the model or delivery address after ordering?
This depends on the processing stage. Report the requested change immediately and completely, quoting your order number. A change is accepted only after explicit confirmation.
Should I build the foundation immediately after ordering?
Not on the basis of a general product description alone. Wait until the model, version and relevant assembly instructions are clearly established. Coordinate the foundation with local ground conditions and, where appropriate, a specialist.
Can I book an installer before the dispatch notification arrives?
A non-binding provisional booking can make organisational sense. However, only arrange a fixed paid appointment with sufficient contingency and in light of the actual delivery communication.
What should I do if property access is restricted?
Report narrow sections, weight restrictions, cul-de-sacs, low clearances or other obstacles as early as possible. Describe the situation specifically and add photos of the access route if useful.
What should I do if packaging is visibly damaged?
Document the package and damaged area before opening. Record the issue specifically on the available handover documents and keep the packaging, labels and photos for further clarification.
What should I do if I cannot identify a component?
Compare its marking and shape with the model-specific instructions. Do not force assembly. Photograph the part, label and packaging context, then send an enquiry quoting your order number.
Are assembly instructions identical for all Bloomcabin models?
No. Model, construction type and version can require different components and assembly steps. Use only the current instructions that match your exact version.
Can I store delivery outside until assembly?
Unprotected outdoor storage is not recommended. Moisture, wind, UV exposure, unstable positioning and dirt can affect packaging or components. Use a dry, protected and stable storage location.
What must I check before completing the project?
Check completeness, alignment, required fixings, doors, moving parts, connections and the safe condition of the surrounding area. Follow the completion checks in the relevant assembly and operating documentation.
Where can I find examples of other projects?
Find experiences and ideas in greenhouse reviews and the Bloomcabin blog. Examples can help with planning, but do not replace checking your property.
Final checklist before dispatch
- Order confirmation checked in full
- Model, version and options clearly confirmed
- Delivery and billing addresses correct
- Telephone number and email address reachable
- Permission and property issues clarified
- Foundation planning matched to the exact model
- Wall construction professionally checked for attached models
- Access and unloading area checked
- Protected storage area prepared
- Person briefed for goods receipt
- Assembly instructions and order documents available
- Assembly date planned with adequate logistical contingency
The most important rule is this: check the details first, prepare the site technically, receive delivery with documentation, and begin assembly only once all components have been fully identified.
