After Ordering: Check the Details, Prepare the Site and Plan for Dispatch

Use this guide to organize the period between placing an order and beginning installation: verify the confirmation, ready the property, follow dispatch updates, receive the shipment carefully and inventory the components before assembly.

Placing an order starts the process; it does not mean work on the property can begin immediately. First, the recorded details and chosen configuration are reviewed, the site and access route are prepared, and delivery arrangements are considered. Dispatch updates, a documented handover and a component inventory then connect the order to assembly.

Use the sequence below as a planning framework for greenhouses, pergolas and outdoor saunas. The exact steps depend on the ordered model, destination, property access and local requirements. Always give priority to the documents and messages issued for your specific order.

Your post-order roadmap

1. Review the order confirmation: Check the model, configuration, billing and delivery addresses, and contact details.
2. Wait for order review: The order is checked for completeness and technically relevant information.
3. Report changes early: Do not wait for dispatch communication to report an error or request a change.
4. Prepare the site: Resolve approval questions, the installation area, foundation, wall connections and access.
5. Dispatch preparation: The order and packages are prepared for handover before actual dispatch.
6. Read delivery communications: Read delivery instructions and arrange an available receiving contact where needed.
7. Receive the shipment with records: Check the number and exterior condition of packages.
8. Check the inventory before assembly: Sort and identify components using the documents for your order.

General guidance on the ordering process is available under How to Order. Information about purchasing and delivery is available in Purchasing & Delivery.

Stage 1: Verify the confirmation against your plans

Treat the order confirmation as a project check, not simply a receipt. Compare it with both your shopping cart and your plans for the property. Verify the product name, model variant, selected options, quantities, billing address and delivery address. The telephone number and email address must also be correct so questions and delivery coordination reach you.

Take particular care where models or sizes have similar names. An outdoor sauna such as the Elma S is not the same as the Elma L . The same applies to barrel saunas such as the HC150 and the HC 180. The version shown in your documents is the decisive one.

The order confirmation and dispatch notice mark different points in the process. The first records the order using the details shown; it does not indicate that the goods are travelling. Save it with the other project documents and report any discrepancy promptly.

Stage 2: Respond to the order and configuration review

After confirmation, Bloomcabin processes the order and may check its completeness, configuration details, delivery information and any order-specific points. If clarification is requested, provide a complete response and include the order number in every message.

Order review does not establish whether your property is ready. Unless you provide separate information, the supplier cannot know the ground conditions, property boundaries, utility locations, access widths or municipal requirements at the site. Product selection and site suitability therefore need their own checks.

If you still need to distinguish between construction types, technical decision guides such as bioclimatic or classic pergola, the comparison of wall-mounted or freestanding pergolas and the pergola size guide can help. Ideally, these choices should be made before ordering.

Changes, cancellations and corrected information

Send any requested correction as early as possible, particularly when it concerns the model, version, accessories, delivery address or contact information. Availability of a change or cancellation depends on the order terms and how far processing has progressed. A request alone is not an acceptance; wait for unambiguous written confirmation.

Describe the complete result you want rather than mentioning only the error. For example, “Replace the delivery address with …” is clearer than “Change the house number.” Review every revised document once it arrives.

International delivery can involve additional steps. For Canadian orders, see our guidance on buying a greenhouse with delivery to Canada . Bloomcabin delivers throughout Canada, including all territories and islands. For questions about an existing order, use the stated order contacts or the Contact page.

Stage 3: Use processing time to get the site ready

The interval before dispatch is useful for planning, verification and trade coordination. Avoid permanent work that would be difficult to correct until the exact model, installation dimensions and applicable assembly documents are confirmed.

Confirm requirements before building work begins

There is no single Canada-wide answer to whether a greenhouse, pergola or outdoor sauna can proceed without approval. Identify the province or territory and municipality first, then ask about zoning, permits, setbacks, lot coverage, height, use, drainage, services and relevant site conditions. The National Building Code is a model code; the National Research Council directs users to provincial or territorial authorities to identify the codes and regulations that apply locally.

Check the project with the relevant municipal permit office and, where required, a qualified local professional. The article on permits for greenhouses or pergolas offers a starting point, but follow the current requirements adopted for your specific location.

Review placement and future use

Mark out the planned footprint on site. Check doors, opening clearances, paths, drainage, shade, roof overhangs, trees and maintenance access. For greenhouses, light, ventilation and intended crops affect how useful the space will be. Further ideas are available in the articles on greenhouse temperature and humidity and growing lettuce in a greenhouse.

For pergolas, consider sun direction, rain direction, furniture and circulation space. If you are still weighing possible uses, the article Is a bioclimatic pergola worth it? may help. For a sauna, plan safe access and have any electrical or other service connection assessed for the site and heater model by a qualified local contractor.

Coordinate the foundation or supporting surface

The base must be level, load-bearing and accurate to the required dimensions. Errors here can complicate assembly and affect alignment, door operation and component joints. Match the foundation type, dimensions, finished elevation, drainage and fixings to the exact model as well as the ground and location.

For pergolas, use the pergola foundation guide, but do not apply an example specification to another product without checking it. Coordinate excavation and concrete work with current assembly documentation and, where appropriate, a local professional. Before digging, also confirm whether utilities or drainage systems are in the work area.

Check wall conditions for attached models

For wall-mounted structures, the existing wall must be suitable for the planned fixing method. Cladding, exterior insulation systems, cavities, unknown masonry or uneven facades require a project-specific solution. The visible exterior surface alone cannot confirm structural capacity.

Discuss fixings, sealing and connection heights with a qualified person. Also consider windows, shutters, eavestroughs, downspouts, exterior lights and services. Do not drill until wall construction and possible service zones are understood.

Plan access and a protected staging area

Walk the full route from the public access point to the intended drop-off area. Tight turns, gates, parked vehicles, low branches, slopes and weak surfaces can interfere with handover. Notify Bloomcabin early if reaching the address may be difficult.

Set aside a level, dry and protected area for the packages. It must keep paths and emergency exits clear. Do not lean long or heavy components insecurely. Children and unauthorized people should not access the storage or assembly area.

Who is responsible for what?

Task	Typical responsibility
Check the accuracy of model, options and addresses	Customer
Process the order using the supplied information	Bloomcabin
Confirm local approvals and property requirements	Customer or property owner
Create a load-bearing, dimensionally accurate base	Customer and appointed professional
Report access restrictions in good time	Customer
Provide dispatch information for the order	Bloomcabin or the carrier involved
Inspect package exteriors at handover	Recipient
Arrange electrical or other specialist work	Qualified local professional appropriate to the task

This table outlines the usual division of tasks but does not replace the arrangements for a specific order. For a rented or shared property, confirm any permissions needed from the owner, co-owners or other involved parties before work starts.

Stage 4: Get ready while dispatch is being arranged

The order is prepared for transport before it is handed to the carrier. This is separate from order confirmation: a status of “ordered” or “confirmed” does not show that the goods are already in transit.

Keep your contact details current and monitor the supplied email address, including its junk folder. Do not schedule a construction or installation crew on the strength of an assumed dispatch date. Base firm arrangements on communication for the individual order.

Stage 5: Watch for dispatch and delivery messages

When the shipment is scheduled for dispatch or transferred to the carrier, Bloomcabin provides the information available for that order. Content varies with the shipping method and transport process, so read each message in full and act on any instructions about contact or handover.

A dispatch notice is not necessarily a guaranteed arrival appointment. Traffic, regional routing and other logistics can influence delivery. Leave practical flexibility in your schedule rather than booking immediate follow-on work that depends on an exact arrival time.

Further order information is collected under Useful Information . Product areas are available under Greenhouses and Conservatories and Saunas.

Stage 6: Inspect and record the delivery

Treat receipt of the goods as an inspection point rather than a formality. Arrange for someone informed about the order to be present, show the intended drop-off location and record any visible concern properly.

Compare the delivered package count with the available paperwork, then examine every side of the packaging. Look for tears, punctures, heavy crushing, moisture, loose strapping or open areas. Before moving or opening an affected package, take both overview and close-up photographs.

Describe visible damage precisely on the available handover documents. Naming the package and the location of the concern is more useful than a general remark. Open the packaging methodically afterwards, and retain its labels and any damaged material while the issue is being reviewed.

Delivery receiving checklist

• Have the order number and delivery documents ready.
• Arrange an available, informed person for handover.
• Check package quantities and record discrepancies.
• Inspect all packaging for visible damage.
• Photograph and document concerns clearly.
• Keep labels in place until identification is complete.
• Place packages securely in the prepared dry area.
• If anything is unclear, contact us promptly with your order number and photographs.

After delivery: check the inventory before assembly

Avoid opening every package at once and mixing the contents. Begin with the assembly instructions, packing lists and labels. Open packages in sequence, keep fittings and small connectors in their labelled groups, and protect profiles, glazing and finished surfaces from dirt, scratches and tipping.

Use the component numbers or descriptions in the instructions for identification; shape alone is unreliable because profiles may look alike. If a part remains unclear, record its package, label, approximate position and visible characteristics. Clear photographs can make the enquiry easier to resolve.

Technical construction can vary by model. Information about materials, such as the article on polycarbonate in a greenhouse, provides background only and does not replace model-specific assembly instructions.

Documenting the build: the Anna Koku Skola sequence

The Anna Koku Skola installation records one project as it develops. The images are not separate, unrelated builds: they follow a single location from its prepared starting condition through assembly to a usable finished structure.

Apply the same chronology to your records. Photograph the property and base first, followed by the sorted packages, important assembly stages and the completed structure. This creates a timeline for later questions and helps show whether a variation was already present in the base or arose during the work.

1. Record the starting condition: Document the footprint, reference elevations, adjacent structures and access routes.
2. Set out the delivery in an organized way: Group packages by their labels without leaving sensitive parts unprotected.
3. Assemble in sequence: Do not improvise for appearance; use the current instructions.
4. Check intermediate stages: Verify alignment, diagonals, straight runs and connections at the designated checkpoints.
5. Document completion: Record doors, opening elements, connections and the cleared surrounding area.

For examples of different design approaches, see the articles on Victorian greenhouses and the orangery greenhouse. These articles are for inspiration, not installation instructions.

Plan the finished structure around its intended use

Assembly of the main components is not the final project check. Confirm that doors and moving elements operate freely, fixings follow the instructions and the surrounding area is safe to use. Clear away packaging and store any remaining, clearly identified parts in an orderly place.

For greenhouses, plan ventilation, watering, paths and planting areas before filling the interior. The article on growing basil in a greenhouse shows how intended use and cultivation work together. For long-term care, see maintaining an aluminium greenhouse.

For pergolas, plan drainage, furniture placement and unobstructed circulation. Before commissioning a sauna, confirm the destination's requirements and follow the manufacturer's documentation. Assign electrical work to a qualified local electrical contractor.

Keep records after project completion

• Order confirmation and any later corrections
• Invoice and payment records
• Dispatch and delivery documents
• Assembly and operating instructions for the exact version
• Photographs of receiving, foundation, assembly and completed project
• Correspondence about changes or reported concerns
• Records of appointed professional work, where available

Information about applicable terms is available under Warranty. Store documents so that the model and order can still be identified clearly years later.

Frequently asked questions

Does my order confirmation mean my greenhouse has been dispatched?

No. The confirmation records the order using the listed information. A separate message is needed to show that the order has reached the dispatch stage.

When will my order be dispatched or delivered?

Follow the updates issued for your individual order rather than relying on general information. Dispatch and arrival at the delivery destination are separate events.

Can I change the model or delivery address after ordering?

Possibility depends on the current processing stage. Send the complete requested change immediately with the order number, and do not treat it as accepted until you receive explicit confirmation.

Should I build the foundation immediately after ordering?

Do not build it from a general product page alone. First confirm the model, version and relevant assembly documents, then coordinate the foundation with the actual ground conditions and a local professional where appropriate.

Can I book an installer before receiving a dispatch notice?

You can ask an installer about availability, location, price and possible timing. Avoid committing to a fixed paid date until the delivery information is reliable, and leave enough scheduling flexibility for transport.

What should I do if access to my property is restricted?

Report narrow points, weight restrictions, dead ends, low clearances or other obstacles as early as possible. Describe the situation clearly and add photographs of the access route if useful.

What should I do if packaging is visibly damaged?

Photograph the affected package and area before opening. Add a precise note to the available handover documents, then retain the packaging, labels and photographs while the concern is reviewed.

What if I cannot identify a component?

Check the label and shape against the instructions for the exact model, and do not force the part into place. Photograph the component, its label and the surrounding package context, then submit an enquiry with the order number.

Are the assembly instructions identical for all Bloomcabin models?

No. Components and assembly sequences can vary by model, structural form and version. Work only from the current instructions for the exact configuration ordered.

Can I store delivery packages outdoors until installation?

Avoid unprotected outdoor storage. Wind, moisture, UV exposure, dirt and unstable positioning can affect packaging or components. Choose a dry, sheltered location where the packages can remain secure.

What should I check before considering the project complete?

Verify completeness, alignment, specified fixings, doors, moving parts, connections and safety around the finished structure. Use the final inspection steps in the applicable assembly and operating documents.

Where can I find examples of other projects?

Ideas and customer experiences are available in greenhouse reviews and on the Bloomcabin blog. Use these examples for ideas and context, not as a substitute for assessing your own property.

Readiness check before dispatch

• Order confirmation fully reviewed
• Model, version and options clearly confirmed
• Delivery and billing addresses correct
• Telephone number and email address current and monitored
• Approval and property questions addressed
• Foundation plan matched to the exact model
• Wall construction professionally reviewed for attached models
• Access route and drop-off point checked
• Protected storage area prepared
• Receiving person informed
• Assembly instructions and order documents available
• Installation timing includes enough flexibility for delivery logistics

Keep the sequence clear: verify the order information, prepare the property for the confirmed model, document the delivery and identify every component before assembly begins.