PROCESS
After You Order: Confirmation, Site Preparation and Dispatch
This guide covers what follows an order: checking the confirmation, preparing the property, following dispatch updates, receiving packages and identifying components before assembly.
Placing an order sets the work in motion; installation at the property comes later. Several technical and organisational matters must be handled in between. Recorded order details and the selected configuration need review, while the location and delivery arrangements need preparation. Only after shipment updates, receipt checks and parts reconciliation is assembly ready to begin.
Use this sequence to understand the usual responsibilities for a greenhouse, pergola or garden sauna purchase. The precise route will reflect the product ordered, its destination, vehicle access and requirements applying locally. Your own confirmation, drawings, instructions and order messages take priority over this general explanation.
A quick roadmap from order to assembly
- Review the order record: Confirm the product model, chosen setup, both addresses and contact information.
- Await review: Bloomcabin checks completeness and relevant technical details.
- Raise corrections promptly: Report errors or requested changes before dispatch.
- Ready the property: Check planning, footprint, base, wall connections and access.
- Get ready for shipping: Bloomcabin readies the order and its separate packs for collection by the carrier.
- Follow delivery updates: Read the delivery guidance and nominate someone contactable where required.
- Record the handover: Count the packs and examine their exterior.
- Reconcile the parts before building: Sort and identify parts using order-specific documents.
For an introduction to placing an order, visit How to Order. The broader arrangements for buying and receiving goods are explained in Purchasing & Delivery.
Stage 1: Check the confirmation against your project
Treat the confirmation as the first opportunity to validate the project rather than as a simple receipt. Read it alongside your basket and the scheme planned for the site. Confirm the product name, precise model variant, selected extras, quantities and invoicing and delivery details. Make sure your phone and email are accurate for questions and delivery coordination.
Where names or sizes are similar, compare the exact designation carefully. The outdoor-sauna model Elma S differs from Elma L , while the same distinction matters between barrel-sauna models HC150 and HC 180. Rely on the precise variant printed in the order paperwork.
An order acknowledgement and a shipping notice serve different purposes. The former shows that the listed information has been recorded, but says nothing about goods entering transit. Save it with the associated paperwork and notify Bloomcabin quickly if anything is wrong.
Stage 2: Order and configuration review
Once confirmation is issued, internal handling continues. The team may examine whether details are complete, whether the configuration is clear, what delivery information applies and whether anything unusual needs attention. Reply fully to any request for clarification, quoting the purchase or order reference in all correspondence.
This review cannot establish whether the property is suitable. Without separate information, the supplier does not know the ground conditions, boundaries, buried services, access widths or local requirements. Product choice and site suitability therefore require separate checks.
Where the appropriate structure has not yet been decided, review bioclimatic or classic pergola, compare attached versus freestanding pergolas and our pergola size guide. Ideally, settle these choices before ordering.
Amendments, cancellations and revised details
Send any correction at the earliest opportunity, particularly if it concerns the product model, finish, accessories, destination address or customer details. The progress already made on the order and its particular conditions determine whether Bloomcabin can still amend or cancel it. Submitting a request is not approval; proceed only when written acceptance arrives.
State the complete replacement information, not just the error. For example, “Use this delivery address instead: …” is clearer than “Correct the house number.” Check every revised document afterwards.
Cross-border delivery procedures can vary. For Irish guidance, see greenhouse orders delivered within Ireland . For an existing order, use its stated contacts or visit Contact.
Stage 3: Make the property ready during processing
Use the period before dispatch for planning, checks and trade coordination. Delay irreversible work until the ordered model, installation dimensions and relevant assembly documents are confirmed.
Check planning before construction
In Ireland, the classification of a greenhouse, pergola or outdoor sauna can alter the planning answer. For qualifying incidental domestic structures, rules effective 27 July 2026 set a combined 30 m² ceiling, alongside conditions concerning siting, remaining private open space, finishes and height. Existing structures are counted, and exemption from permission does not remove building-control obligations.
Contact the planning authority responsible for the property before work starts and obtain suitably qualified advice if the circumstances warrant it. The article planning considerations for Irish greenhouses and pergolas, offers initial orientation. If the site's status is uncertain, ask about the authority's formal declaration procedure.
Check position and intended use
Set out the proposed base area on site. Allow for doors and openings, paths, drainage, overhangs, nearby trees, shade and room for maintenance. In a greenhouse, usable light, airflow and the crops you intend to grow will influence planning. See also controlling heat and moisture in greenhouses and raising lettuce under glass.
For a pergola, consider the sun, prevailing rain, furniture and circulation. For possible uses, read Would a bioclimatic pergola suit your garden? A sauna also needs safe access and professionally planned service connections permitted at the site.
Plan the foundation or support
A correctly dimensioned, flat and load-bearing surface is fundamental. Errors can complicate erection, throw the frame out of line and interfere with doors or joints. Choose the foundation form, measurements, datum, drainage provision and anchors for the particular structure, terrain and site.
The relevant starting resource is our pergola foundation guide, but treat any example in it as illustrative rather than reusable across models. Plan digging and concrete operations from the latest assembly information, involving an appropriate Irish contractor when necessary. Before excavation, establish whether any cables, pipes or drains cross the work zone.
Assess the supporting wall for an attached structure
Wall-fixed structures rely on an existing wall that can accept the proposed fastening system. A tailored design may be needed where there is cladding, external insulation, cavities, unidentified masonry or an irregular elevation. Surface appearance cannot, by itself, demonstrate adequate capacity.
Have fixings, waterproofing and junction heights reviewed by someone competent. Include windows, roller shutters, gutters, downpipes, outside lighting and service runs in that assessment. Avoid drilling until both the wall construction and likely concealed installations have been established.
Plan access and sheltered storage
Trace the delivery path between street access and the intended set-down area. Gates, bends, parked vehicles, low branches, gradients and weak surfaces may obstruct the vehicle or unloading. Notify Bloomcabin well in advance whenever reaching the address presents a restriction.
Choose a flat, dry and sheltered area for the packages, keeping paths and exits clear. Never prop long or heavy pieces where they could fall. Keep children and unauthorised people away from the storage and assembly areas.
Who normally handles each task?
| Task | Typical responsibility |
|---|---|
| Verify model, options and address information | Customer |
| Process the submitted order details | Bloomcabin |
| Investigate permissions and site-specific property rules | Customer or property owner |
| Provide a sound, correctly sized base | Customer and appointed contractor |
| Report delivery access restrictions | Customer |
| Provide order shipment information | Bloomcabin or transport provider |
| Inspect packages externally at handover | Recipient |
| Perform regulated electrical or specialist work | Appropriately qualified professional; a Registered Electrical Contractor for restricted electrical work |
The allocation above is indicative and cannot replace the agreement attached to your order. If the premises are leased, jointly occupied or subject to shared ownership, secure any consent required from the landlord, owner or other interested parties.
Stage 4: Prepare before dispatch
Before carrier collection, staff complete the shipping preparation for the purchase. This is not the same event as issuing an order confirmation. Consequently, a status reading “ordered” or “confirmed” should not be interpreted as evidence that the goods have entered the transport network.
Ensure Bloomcabin can reach you by keeping contact information accurate, and monitor the nominated inbox and its junk folder. Avoid scheduling builders or installers merely from an estimated shipping day. Confirmed project plans should follow the messages supplied specifically for your purchase.
Stage 5: Follow dispatch communications
Once carriage has been arranged, or the consignment has passed to the carrier, you will receive whatever shipment details apply to that purchase. Available content differs by transport method and route. Read the whole notification because instructions concerning access, attendance or acceptance may need your response.
A shipment notification should not be treated as a promise of an exact arrival time. Road conditions, local delivery rounds and other operational factors can alter the schedule. Build contingency into your plans, especially before paying for trades whose work could begin only if delivery occurs at a particular minute.
Central ordering guidance appears under Useful Information . To browse products, go to Greenhouses and Conservatories or Saunas.
Stage 6: Receive and document delivery
Receiving the goods is an opportunity for inspection rather than an administrative formality. Arrange for a properly briefed person to attend. They should recognise the consignment, direct it to the agreed storage place and understand how any obvious issue should be photographed and described.
Start by matching the pack total against the delivery documents provided. Then inspect every face of the wrapping for tears, punctures, heavy crushing, moisture, loose bands or exposed openings. Photograph the entire affected pack and close details before it is shifted or unwrapped.
If damage is apparent, describe it against the relevant pack on any handover record provided. A specific location and observation will assist later enquiries far better than a general reservation. Continue unpacking carefully, preserving identification labels and affected packing until Bloomcabin has clarified the matter.
Delivery handover checklist
- Keep the reference number and delivery papers ready.
- Arrange an informed person to receive the goods.
- Count packages and note any discrepancy.
- Inspect all sides for visible damage.
- Photograph unusual areas clearly and in context.
- Keep labels attached until contents are matched.
- Move packages safely to the prepared dry area.
- For uncertainty, contact Bloomcabin promptly with the reference and photographs.
Once delivered: reconcile the contents before assembly
Opening everything at once risks mixing the contents. Begin with the relevant assembly guide, packing lists and identification marks. Deal with each pack separately, leaving hardware and small joining pieces within their labelled sets. Keep profiles, transparent panels and coated faces clean, supported and safe from scraping or falling.
Use the reference numbers or names in the assembly document to allocate every component. Shape is not sufficient, as some sections may appear almost identical. When identification remains uncertain, record the enclosing pack, code mark, likely location and distinguishing details. Well-framed photographs will help Bloomcabin investigate.
Construction details differ across models. An article about materials, such as using polycarbonate for greenhouse glazing, is useful context but cannot replace the instructions supplied for your specific version.
Anna Koku Skola: one project's route from delivery to completion
At Anna Koku Skola, the images belong to one continuous installation. They are not examples from different jobs. Instead, they trace the same site from its prepared starting condition, through erection, until the structure is complete and ready to use.
Use the same chronology for your records. Photograph the site and base first, then the organised packages and main assembly stages, and finally the completed structure. This timeline helps place later questions and can show whether a variation existed beforehand or arose during a particular operation.
- Record the starting point: Photograph the footprint, levels, nearby features and access routes.
- Organise the delivery: Sort packages by identification while continuing to shelter vulnerable pieces.
- Follow the assembly order: Use the current manual rather than copying a photograph.
- Check progress: Check geometry, diagonals, alignment and joints at specified points.
- Document completion: Capture doors, opening sections, junctions and the tidy surrounding area.
For contrasting approaches to greenhouse design, explore our features on Victorian-style greenhouses and an orangery-inspired greenhouse. They provide design ideas, not installation instructions.
Prepare the structure for use
Installing the main components does not finish the project. Check that doors and moving parts work freely, fixings follow the manual and the surrounding ground is safe. Remove packaging and store any clearly identified spare pieces neatly.
Before filling a greenhouse, decide how ventilation, irrigation, planting beds and walkways will function. The feature on cultivating basil in a greenhouse illustrates how greenhouse layout and crop management relate. For preservation over time, read maintenance for aluminium greenhouses.
Pergola planning should accommodate runoff, furnishings and unobstructed circulation. Sauna connection, commissioning and inspection must comply with local requirements and the maker's documentation. If electrical tasks fall within Restricted Electrical Works, a Registered Electrical Contractor must perform and certify them.
Keep a project file after completion
- Confirmation and any acknowledged revisions
- Invoices and payment records
- Transport and handover documents
- Operating and assembly documents for the variant
- Photos of delivery, foundations, construction and completion
- Messages concerning alterations or notified problems
- Available records for commissioned specialist work
Applicable product terms are explained under Warranty. File them so the order and model remain traceable.
Frequently asked questions
Has my greenhouse shipped once I receive confirmation?
No. This message shows that the purchase and listed information were entered. Transport has reached the shipping phase only when a distinct later communication says so.
How can I tell when shipping and delivery will occur?
Follow updates for your order; general website information cannot establish its status. Dispatch from the sending location and arrival at your property are separate events.
After ordering, may I alter the product model or destination?
Possibility varies according to how far fulfilment has progressed. Provide the full requested correction at once and include your reference. Do not regard it as agreed unless Bloomcabin sends explicit acceptance.
Is it wise to construct the base as soon as I order?
Do not base permanent groundworks on a general product page. Confirm the exact model, variant and applicable assembly information first, then coordinate the base with actual soil and drainage conditions and any suitable local professional.
Should I arrange installation before a dispatch update arrives?
You may tentatively ask about coverage, cost, timing and availability to help organise the project. Keep any paid date flexible until dependable delivery details arrive, with enough allowance for transport disruption.
How should restricted property access be handled?
Report narrow approaches, weight limits, dead ends, low clearance and other obstacles promptly. Describe the route clearly and add photographs where they help explain access.
What if the outer packaging is damaged?
Before unpacking, take overview and close photographs showing the affected pack. Describe the exact observation on any handover record supplied, and keep the label, packaging and images available while Bloomcabin examines it.
How do I deal with an unrecognised component?
Check its marking and shape against the instructions specific to your purchase. Stop rather than fitting it by guesswork. Take photographs showing the component, its code and the surrounding packing, then contact Bloomcabin and quote the reference.
Do all Bloomcabin models use one assembly manual?
No. Construction type and selected version may call for different parts and a different sequence. Use only the current documentation assigned to the purchased configuration.
Is outdoor storage suitable while the project awaits assembly?
Avoid exposed outdoor storage. Wind, moisture, sunlight, dirt or unstable stacking may damage packaging or components. Use a dry, sheltered and stable location.
Which final checks are needed before sign-off?
Verify that nothing is missing and examine alignment, prescribed fasteners, opening components, connections and safety around the structure. Complete every closing inspection specified by the relevant user and assembly information.
Where are examples of customers' finished projects available?
Browse experiences and photographs in our greenhouse reviews and the Bloomcabin journal. They offer ideas but cannot establish suitability for your property.
Final checks before dispatch
- Confirmation fully checked
- Model, variant and options confirmed
- Billing and delivery addresses correct
- Phone and email monitored
- Planning and site matters checked
- Groundworks correspond to the ordered model
- Host wall assessed where relevant
- Access and unloading point checked
- Sheltered storage prepared
- Recipient briefed for handover
- Correct manual and order records available
- Installation timing allows for delivery changes
The core principle is straightforward: verify the paperwork, prepare the property properly, make a clear record at handover and start building only after every component has been accounted for.
